a. The procurement or provision of certain services, products or may incur a non-refundable Intred services/booking fee or handling charge (of which you will be notified in advance) and in such event you hereby authorise Intred to debit your Payment Card with any such handling charges or, alternatively, to invoice you in respect of such fees or charges. and such fees/charges shall be exclusive of any brokerage, commissions, dividends, or other revenue received by the Company from carriers, insurers and others in connection with the Services
b. All charges/service fees must be paid by the Customer in advance of receiving the Services/ products and upon acceptance of the Request or an order by Intred or the third party service provider (where applicable) unless Intred agrees in writing to extend credit to the Customer; the granting of credit to a Customer in connection with a particular transaction shall not be considered a waiver of this provision by Intred nor shall it constitute Intred’s consent to grant future credit. If the Customer fails to make any payment within 14 days of it becoming due or such period as stimulated in the invoice, Intred shall be entitled to charge interest at the rate of 2% per day on the outstanding amount and until same is fully paid.
c. The Customer acknowledges that the sales contract for the supply of goods and/or services made as a result of a Request is between the Customer and the relevant third party service provider and that Intred is not/may not be a party to such contract. Cancellation of such contracts with third party service providers should be addressed with the third party service providers directly and will be subject to the relevant third party service providers’ policies. Likewise, refunds and exchanges of goods purchased will be subject to the terms and conditions of that third party provider it shall be the Customer sole responsibility to retain all proof of return of goods to a third party providers, we recommend returning the goods by registered delivery, or by any other similar means of ascertaining the date of the return dispatch and tracking the return. The Customer hereby acknowledged that returns or exchange of goods purchased may not always be permitted. Consequently, Intred shall not be liable to the Customer where a third party provider does not accept the return or exchange of an item or for any items held by any customs or border agency.
d. If a Request for a specific product or service is not available, Intred may offer you substitute products or services of a similar description and standard. You may at your sole discretion refuse acceptance of such substitute products and/or services and request a full refund in the event that payment has already been made to the third party service provider for the unavailable product or service.
