At INTRED, we are committed to delivering reliable logistics, mobility, hospitality, guest management, rental, and project
services. This Refund & Cancellation Policy explains when refunds may be granted, non-refundable situations, and the
procedures involved.
By confirming a booking with INTRED, clients agree to the terms outlined below.
❖ GENERAL REFUND PRINCIPLE
▪ Refunds are not automatic and are considered strictly based on service category, timing, and circumstances.
▪ All refund requests are reviewed on a case-by-case basis, in line with this policy.
Failure to comply with INTRED’s Booking & Payment Terms may affect refund eligibility.
❖ ELIGIBILITY FOR REFUNDS
Refunds may be approved only under the following conditions:
A full or partial refund may be issued if:
▪ INTRED is unable to provide the booked service due to internal or operational constraints.
▪ The client notifies INTRED before the scheduled service time, and service unavailability is confirmed.
Applicable to:
▪ Boats and beach houses
▪ Car rentals and chauffeur services
▪ Dispatch and logistics
▪ Protocol and guest management
▪ Short-let and rentage services
▪ Project-based services (where work has not commenced)
A partial or full refund may be considered if:
▪ A dispatch rider or logistics team delays beyond two (2) hours of the agreed pickup or delivery time.
▪ A chauffeur, protocol officer, or assigned personnel arrives significantly late, causing disruption to an event, travel
plan, or itinerary.
Refund consideration depends on:
▪ Nature of the delay
▪ Impact on the client
▪ Evidence of delay
Refunds may apply where:
▪ A rented vehicle, boat, or asset develops a major fault before service commencement, and
▪ INTRED is unable to provide a suitable replacement within a reasonable timeframe.
❖ SERVICE-SPECIFIC CANCELLATION & REFUND RULES
▪ Cancellations made less than forty-eight (48) hours before service time are non-refundable.
▪ Weather-related issues may qualify for rescheduling instead of refunds, subject to availability.
▪ Cancellations made less than twenty-four (24) hours before service time are non-refundable.
▪ Once drivers, riders, or personnel are assigned or dispatched, costs are considered incurred.
Refunds depend on the project stage:
▪ Planning stage: Partial refund may be considered
▪ Mobilization or execution stage: Non-refundable
▪ Express or premium projects with short notice are largely non-refundable.
❖ NON-REFUNDABLE SITUATIONS
Refunds will NOT be issued in the following cases:
▪ Client-initiated cancellations outside the approved notice period
▪ Change of mind after service has started or resources have been deployed
▪ Failure to meet booking, payment, or confirmation timelines
▪ Incorrect or incomplete information provided by the client, including:
▪ Wrong address or location
▪ Incorrect booking details
▪ Inaccurate timing or requirements
▪ Client’s failure to respond to calls, messages, or assigned INTRED personnel
▪ Delays arising from express bookings, traffic, weather, or festive-season congestion
❖ RESCHEDULING INSTEAD OF REFUNDS
▪ Where feasible, INTRED may offer rescheduling in place of a refund.
▪ Rescheduling is subject to:
➢ Availability
➢ Service type
➢ Timing of the request
➢ Rescheduling requests must comply with the applicable 24-hour or 48-hour notice period.
❖ FESTIVE SEASONS & HIGH-DEMAND PERIODS
During festive seasons, public holidays, and peak demand periods:
▪ Refunds are more limited
▪ Rates may be higher
▪ Delays may occur due to volume of requests
▪ Clients are strongly advised to book early and confirm details ahead of time.
❖ REFUND PROCESSING TIMELINE
Once a refund is approved:
▪ Bank transfers: 5–10 business days
▪ Card payments: 3–5 business days (subject to bank processing timelines)
❖ REFUND METHOD
▪ Refunds will be processed using the original payment method, unless otherwise agreed in writing.
▪ Cash refunds are not encouraged unless explicitly approved.
❖ HOW TO REQUEST A REFUND
Clients must submit the following:
▪ Full name
▪ Phone number
▪ Service booked
▪ Date and time of service
▪ Proof of payment
▪ Reason for refund request
Requests should be sent via:
